simple terms
Terms and conditions can sometimes be an impenetrable forest of exemptions, legalese and double-speak. We don’t like that and you never read it until there’s a problem. So here we are.
Last updated 1st November 2025
1. Operating hours
Office hours and standard ticketed support is available from 9am to 5.30pm, Monday to Friday, excepting statutory holidays. Out of these times we will action urgent (hacked/offline) and Managed Hosting tickets only. Our monitoring systems work 24/7 and anything which is likely to impact upon a client site will be flagged and investigated.
3. Email services
Email services are provided free with cPanel hosting accounts and no warranty or support is provided for use beyond light commercial or personal use. If you require mission-critical email for business we recommend a paid service such as Google Apps.
2. Support response times
Standard support – within 12 hours. Managed Hosting – within 4 hours. Both with respect to paragraph 1.
4. Copyright and IP
The website, custom graphics and any custom code remain the property of Wintercorn until all outstanding accounts are paid in full. Once the final balance is paid any copyright will be assigned to the Client.
Master / Admin usernames and passwords for the site, server, email, control panel and FTP accounts will only be supplied to the Client when all outstanding accounts are paid in full.
5. Operating hours
Office hours and standard ticketed support is available from 9am to 5.30pm, Monday to Friday, excepting statutory holidays. Out of these times we will action urgent (hacked/offline) and Managed Hosting tickets only. Our monitoring systems work 24/7 and anything which is likely to impact upon a client site will be flagged and investigated.
3. Email services
Email services are provided free with cPanel hosting accounts and no warranty or support is provided for use beyond light commercial or personal use. If you require mission-critical email for business we recommend a paid service such as Google Apps.
2. Support response times
Standard support – within 12 hours. Managed Hosting – within 4 hours. Both with respect to paragraph 1.
4. Copyright and IP
The website, custom graphics and any custom code remain the property of Wintercorn until all outstanding accounts are paid in full. Once the final balance is paid any copyright will be assigned to the Client.
Master / Admin usernames and passwords for the site, server, email, control panel and FTP accounts will only be supplied to the Client when all outstanding accounts are paid in full.